Terms of Service

1. Acceptance of Terms

By accessing or using the Pattern Health website (patternhealthrx.com) or any related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Services.

[ATTORNEY: Confirm entity name, governing law, and clickwrap/browsewrap mechanism is sufficient for enforceability in target states.]

2. Not Medical Advice

The assessment, content, and information provided through the Services are for informational purposes only and do not constitute medical advice, diagnosis, or treatment. The Services are not a substitute for professional medical advice, diagnosis, or treatment from a licensed healthcare provider.

Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of information provided through the Services.

[ATTORNEY: Strengthen as appropriate. This is a critical section for telehealth platforms — ensure it clearly delineates informational services from clinical services. Address the nature of any asynchronous clinician review in context.]

3. Eligibility

You must be at least 18 years of age to use the Services. By using the Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

Availability of clinical services may vary by state. Submission of an assessment or intake form does not guarantee access to any specific treatment, care path, or clinical service.

[ATTORNEY: Confirm state availability list and whether any states should be explicitly excluded. Address eligibility criteria for clinical services specifically.]

4. The Assessment and Results

The Pattern Health assessment is a self-reported questionnaire designed to identify general patterns in user responses. Assessment results are informational only and do not constitute a clinical diagnosis, prescription, or recommendation.

Any care path suggestion or profile result is based solely on your self-reported responses and is subject to clinician review before any clinical determination is made.

[ATTORNEY: Review and strengthen. Ensure this section clearly addresses FTC requirements around truthful and non-deceptive claims for assessment tools used in healthcare marketing.]

5. Clinical Services

[ATTORNEY: This section requires careful drafting specific to your business model. Address: (1) the relationship between Pattern Health and the clinicians/medical groups providing services; (2) whether Pattern Health is a platform, MSO, or direct provider; (3) the informed consent process for telehealth services; (4) applicable state telehealth practice standards; (5) prescription and treatment limitations; (6) compounding pharmacy relationship and disclaimers if applicable.]

6. User Obligations

By using the Services, you agree to:

• Provide accurate and complete information in all forms and assessments
• Use the Services only for lawful purposes
• Not misrepresent your identity, age, or health history
• Not use the Services on behalf of another person without authorization
• Promptly notify us of any emergency medical situation by calling 911

[ATTORNEY: Add any additional platform-specific use restrictions.]

7. Intellectual Property

All content on the Site, including text, graphics, logos, and software, is the property of Pattern Health or its licensors and is protected by applicable intellectual property law. You may not reproduce, distribute, or create derivative works without our prior written consent.

8. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

[ATTORNEY: Draft full disclaimer section including warranty disclaimers, limitations specific to health and telehealth services, and results/outcomes disclaimers consistent with FTC guidance.]

9. Limitation of Liability

[ATTORNEY: Draft limitation of liability clause appropriate for a telehealth platform. Note that some states limit or prohibit certain liability caps, particularly for personal injury or medical malpractice claims. Coordinate with clinical legal counsel.]

10. Indemnification

[ATTORNEY: Draft standard indemnification clause.]

11. Governing Law and Dispute Resolution

[ATTORNEY: Specify governing law (state), venue, and dispute resolution mechanism (arbitration clause, class action waiver, etc.). Note that mandatory arbitration clauses for healthcare services face increasing scrutiny in some states.]

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by updating the "Last updated" date. Continued use of the Services after changes constitutes acceptance of the revised Terms.

13. Contact